Support
If something feels off, we’ll help you get unstuck.
Contact
Email support@sequencepro.app with:
Feature requests are welcome too—tell us what you want to do, why it matters, and what “success” looks like.
- what you were trying to do
- your OS version + hardware
- the video format/container (if known)
- a screenshot if possible
Quick troubleshooting
- Restart Sequence Pro and try the export again.
- Try a shorter clip to validate the pipeline.
- If a file is unusual (MKV/TS), re-muxing can help—Sequence Pro also has fallbacks.
- Check available disk space (exports and temp files can be large).